Seven Stars Insider*

 Tips on how to make the most of your Seven Stars experience.

*Neither Seven Stars Insider nor http://www.sevenstarsinsider.com is affiliated in any way with Caesars Entertainment Corp. or Total Rewards®.

 
Everything
You Need
To Know
About Many
Of Caesars
Casinos*
 
(click on a location for
details)
 
Arizona, Maricopa
 
Harrah's Ak-Chin Phoenix

California, Valley Center

Harrah's Rincon San Diego North

Illinois, Joliet

 
Indiana, Hammond
 
 
Louisiana, New Orleans
 
Harrah's New Orleans

Mississippi, Biloxi

Grand Biloxi Casino • Hotel • Spa

Mississippi, Tunica

Harrah's Tunica
 
 
 
Missouri
 
 
 
Nevada, Las Vegas

Bally's
 
Nevada, Laughlin
 
Harrah's Laughlin Casino

Nevada, Reno

Harrah's Reno Hotel and Casino

 
North Carolina, Cherokee
 
Harrah's Cherokee
 
Ohio, Cleveland
 
 
Pennsylvania, Philadelphia (Chester)
 
 

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TIPS & IDEAS
(click on the links below)
  
 
 
NEWS ABOUT NON-CAESARS PROPERTIES
(click on the link below)
 

 

Why This Web Site?
Although Seven Stars Insider has absolutely no connection or affiliation with Caesars Entertainment Corp. or Total Rewards®, it was created to provide much needed information about the Seven Stars program.  Ask many Seven Stars cardholders and they will admit they most likely learned more about the program and its benefits from another Seven Stars cardholder.  Too many hosts and other employees are woefully undereducated about the program and its benefits.  Since the site was launched, even several Caesars employees (who obviously wish to remain anonymous) claim they have learned more from this Web site than from Caesars itself.  Seven Stars cardholders, as well as Caesars players in general, say they appreciate the objective opinions, tips and other information the site contains.  Even several travel agents who send many clients to Las Vegas (and other locations featured here) say they find value in the comments shared on the site.
 
NOTE: Because much of the information about individual casinos (see left) comes from various sources, if anyone sees incorrect or out-of-date information, please e-mail sevenstarsinsider@gmail.com.
 
Seven Stars – The Basics
Seven Stars is the highest tier level in Caesars Entertainment Corporation's Total Rewards® program, requiring 150,000 or more tier credits in a calendar year.  Seven Stars is preceded by Diamond, Platinum and Gold. Diamond cardholders are required to earn 15,000 to 149,999 tier credits in a calendar year; Platinum, 5,000 to 14,999 tier credits; Gold is the entry-level card available to anyone eligible who signs up.  Starting in 2013 Caesars began to recogniize those Diamond cardholders who played more than the minimum, but not enough to achieve Seven Stars.  Diamond Level II is achieved at 40,000 tier credits and Diamond Level III at 80,000.  To learn more about this, click here.
 
As an enhancement to encourage greater play during a "promotional day" (generally, 6 a.m. to 5:59 a.m. the next, but check with your local casino because some use a different schedule), in 2013 Total Rewards introduced Bonus Tier Credits:
Earn 500 Tier Credits, receive 125 Bonus Tier Credits
Earn 1,000 Tier Credits, receive 1,000 Bonus Tier Credits
Earn 2,500 Tier Credits, receive 5,000 Bonus Tier Credits
Details are spelled out here.  For answers to frequently asked questions about this program, click here.
 
Note, though, that while tier credits are earned during a calendar year (January 1 through December 31), tier benefits are available April 1 through March 31 each year.  (One exception is the Seven Stars Experiences; those who qualify have until June 30 – March 31 for the Level III cruise – to complete these trips.)  Note, too, that a Diamond cardholder earning Seven Stars status, say, in August, would be eligible for all the Seven Stars benefits – including the annual trip and celebratory dinner – through March 31 of the following year, plus a full year's worth of benefits starting the next day and continuing through March 31 of the following year.  An online brochure outlining the details about Seven Stars may be accessed by clicking here.
 
Just earning 150,000 tier credits in a calendar year does not automatically grant you Seven Stars status.  You must be invited to join!  Also, once you achieve 150,000 credits, it can take a couple weeks to get your credentials.  The reason for the delay is that Caesars checks to make sure you don't have any outstanding financial obligations to the company, and that you don't have any complaints for disruptive behavior.

TIP: Other than the system-wide benefits – complimentary rooms, priority check-in and extended late check-out, annual trip (including up a $1,200 airfare credit), hotel accommodations for four nights, transportation to and from the destination airport, and $500 credit toward food and beverage (at some casinos, alcoholic beverages are excluded), an annual gift, $500 celebratory dinner, annual cruise, discounts on private jet service through XOJET, Companion Card, Signature Events, and special rewards offers – many casinos, hotels and spas throughout the country offer site-specific additional benefits.  These used to be listed on the Total Rewards Web site, but they were removed, supposedly to be "vetted" by Caesars management.  If you're planning to visit a casino, check to see if it offers any special perks – some of which are listed on this site.  NOTE: Not every property offers complimentary Internet, in-room movies and video games.  New Orleans, for example, limits you to two films per day; at Rincon, Seven Stars cardholders get a $50 per day "media credit" which can be used for Internet access or in-room movies.  If these services are of value to you, ask at check-in what the policy is.

Caesars marketing efforts to the contrary, Seven Stars cardholders who want the best treatment (at their tier level) are still better off staying and playing at one property, or, if applicable, at least one property in each of Caesars two major "hubs" – Atlantic City and Las Vegas. Those who travel a great deal and play at different Caesars properties around the country will find themselves besieged with offers from those properties after one visit – even though they may never intend, or have the opportunity, to visit them again. Meanwhile, special offers from casinos they may play at more frequently, slowly disappear.

TIP: Ask your hosts to change their voicemail during vacations and on their days off.  Also, ask them to post their regular work schedules as part of the signature block on their outgoing e-mails.  In addition, when they will be away for extended periods, remind them to set-up the "Out-of-Office Reply" feature on their e-mail programs.  There is nothing more frustrating than leaving a phone message or sending an e-mail, only to find out a week (or more!) later that they were on vacation.  Be sure, too, that you have an alternate contact at each property where you have a host.

Seven Stars 'Signature Experiences'
After Seven Stars cardholders earn at least 150,000 tier credits ("Level I") in a qualifying 12-month period (January 1 to December 31), they are eligible to participate in a Seven Stars "Signature Experience."  ("Level VI" experiences max out at 3.5 million points.)  They range from "Shopping Experiences" in Atlantic City or Las Vegas and 21 seats (in Caesars Luxury Suite), transportation and food for a Mets baseball game at CitiField (plus accommodations at Caesars in Atlantic City) to a Celebrity Golf Pro-Am Foursome at Lake Tahoe.  Click here for a list of 2013 Experiences.
 
Seven Stars 'Signature Events'
Rather than two or three events open to all Seven Stars cardholders, in 2013 Caesars is offering a choice of one of six special events (two if you earned at least 500,000 tier credits in 2013, or earn 700,000 or more tier credits in 2013).  For a list of these Events, click here.
 
Seven Stars Companion Card
Even several years after it was introduced, some properties still don't understand what the Companion Card is.  At a minimum, among other benefits, the card entitles the designated individual (who does not need to be a player, but must register for a Total Rewards® card) to Seven Stars/Diamond/VIP hotel check-in; jumping to the head of the line (behind any other Seven Stars members already in line, of course) at restaurants, gift giveaways, etc.; and admittance* to Diamond and Seven Stars Lounges.  If anyone tells your companion otherwise, have him/her ask for a manager or casino host.  Note, too, that the companion does not need to be a legally recognized spouse; it can be a friend, relative, same-sex legally recognized partner, etc.

*While most properties will admit the companion (with no other guests) when not accompanied by the primary cardholder, Harrah's Philadelphia levies a 10 comp dollar charge; however, it's not clear where these comp dollars will come from if the companion does not have a Total Rewards account, or if his/her account does not have 10 comp dollars.  In a recent – admittedly unscientific – poll of several club employees in Atlantic City, they felt that Philadelphia's policy was unfair and does not comply with the "spirit" of the Companion Card.  The Insider agrees, especially since the Philadelphia Diamond Lounge serves no complimentary alcoholic beverages.

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Neither Seven Stars Insider nor http://www.sevenstarsinsider.com is affiliated in any way with Caesars Entertainment LLC or Total Rewards®.