(Most recent post: 'Everything you need to know about Hard Rock' - April 20, 2018)

Latest News and Views About
Caesars Entertainment and Total Rewards

Updated: April 20, 2018

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"Hope you didn't wait too long for me or hold the curtain, Harrah's."

Has Golden Nugget in Las Vegas hired someone from Total Rewards to do their marketing?  Why would I travel to Las Vegas for three free nights
in their hotel, $50 in free play and
one buffet?
And check out this offer from Golden Nugget in Biloxi, right.
I'm sure you can see what's wrong with this one.

Hard Rock Atlantic City Offer
Free rooms for Seven Stars, Diamond cardholders
Once it opens Hard Rock will offer a tier match promotion for its Wild Card Rewards player loyalty card program. Redeeming this hotel offer will not exclude you from the tier match or other new member promotions, nor will signing up in advance for the Rewards card.  However, if you have a card from another Hard Rock you will need a new card to use in the Atlantic City casino.
For a limited time Hard Rock Hotel & Casino Atlantic City is offering two complimentary room nights for Seven Stars cardholders, and one night for Diamond cardholders.  The property plans to open June 28, the same night rooms are available.  Call (609) 449-1000.  Platinum cardholders can get a 25 percent discount, but must book online.  The complimentary rooms are not totally free.  Guests still will have to pay a $15 resort fee, plus other taxes and fees totaling $22.31 per night.  Plus, self-parking will be $10; valet, $15
both with unlimited in-and-out privileges during each stay.  At this point it has not been determined if higher level Wild Card Rewards cardholders will be exempt from the resort fee and/or parking charges.  For more information click here.  (Updated 4/19)

Harrah's Philadelphia to celebrate Cinco De Derby
Harrah’s Philadelphia will celebrate Cinco De Derby May 5.  Since the Kentucky Derby falls on Cinco De Mayo this year Harrah’s will combine both into one party on its outdoor patio.  There will be a DJ, fashion show, Derby hat contest and more.  All ages are invited and the event is free and open to the public.  (4/18)

World Long Drive Tour heading to Ak-Chin

The Ak-Chin Indian Community is bringing the World Long Drive Tour to Ak-Chin Southern Dunes Golf Club May 11 to 15.  The Ak-Chin Smash in the Sun is open to the public and will be televised on the Golf Channel.  Online registration is open until May 7.  Walk-up registration will be available on-site as long as space is available.  For more information or to register visit WorldLongDrive.com
.  (4/17)


If you're looking for your Quest For Rewards tier bonus, it appears that Total Rewards has changed the date when it will be added to your account.  I found both of these on the TR website today, April 16.  Once again, it would have been nice if someone had alerted us to this change.

Chainsmokers, Bazzi to headline July 29 BeachFest Concert
The Chainsmokers, joined by Bazzi, will headline the second BeachFest Concert July 29 in Atlantic City.  For more information visit ACBeachConcerts.com.  To purchase tickets visit Ticketmaster.com.  (Updated 4/19)

Interstate online poker could be reality by May 1
Pending final approvals, online poker players in three states will be able to compete against each other beginning May 1.  The expansion unites World Series of Poker (WSOP)/888 Poker sites operating in New Jersey, Nevada and Delaware.  Once the process is complete, WSOP players will be able to compete for official WSOP gold bracelets from their home state.  According to a news release from WSOP, shared liquidity will create “larger prize pools, better game selection, wider time zone coverage and expanded tournament offerings.”  (4/16)


Guests who visit the High Limit Lounge at SugarHouse Casino in Philadelphia receive a bill for their food order (but not their beverage).  I've been lobbying for something similar at Caesars Seven Stars Lounges if, for nothing else, to show guests the retail value of the food they're consuming and to give them an idea of how much to tip.

Caesars to debut two non-gaming resorts in Dubai
Later this year in Dubai, Bluewaters Island is expected to become home to Caesars Palace Bluewaters Dubai and Caesars Bluewaters Dubai – Caesars Entertainment’s first non-gaming resorts.  The non-binding agreement between Caesars and Meraas Holdings LLC is subject to final documentation.  Caesars will manage the two luxury hotels and a beach club at Meraas’ Dubai-based Bluewaters Island development.   Situated along the beachfront on a man-made island, these two five-star hotels will include 479 rooms, indoor and outdoor pools, a spa with a dedicated wellness center, and space for meetings and conventions.   In addition, the properties will include 12 bars and restaurants, introducing some of Caesars celebrity chef concepts to Dubai.  For more information, click here.

Could this be the new name for Caesars Boardwalk Bar?

Leave the driving to us – not!

According to the host who sent this to the customer who forwarded it to me, “This service is from your house door to Harrah’s Ak-Chin and back.”   Was Harrah’s really going to send a car and driver for someone who lives nearly 1,000 miles from the casino?  That’s nearly a 4,000-mile trip!  Turns out, no.  He received it by mistake.  It’s a service reserved only for “locals”.


How would you like to open your Total Rewards account online
and find this?  Apparently, it happened to a lot of people.

Harrah's Northern California expected to open in 2019
Harrah’s Northern California Casino, to be developed, owned and operated by the Buena Vista Gaming Authority (BVGA), an entity of the Buena Vista Rancheria of Me-Wuk Indians of California, is expected to open next year.  The 71,000 square-foot property will include 950 state-of-the-art slot machines, 20 table games, one full-service restaurant and three fast-casual dining concepts.  It will be located on Buena Vista Tribe reservation land in Amador County, approximately one mile south of the town of Buena Vista, five miles southeast of Ione, 28 miles northeast of Stockton, and 32 miles southeast of Sacramento.  Once operational, Caesars Entertainment intends to enter into a management agreement with the BVGA to manage, operate and maintain the property on behalf of the Authority and the Buena Vista Tribe, and will provide brand licensing and consulting services for the casino.  (4/13)

The Horseshoe Casino Baltimore Diamond Lounge is now called the VIP Lounge.  There is no admission charge for eligible Diamond and Seven Stars cardholders, but you pay for cocktails at a discount.  From 5 to 9 p.m. on Fridays and Saturdays you can order food from this à la carte menu.

Horseshoe Baltimore evacuated
As a precaution, Horseshoe Casino Baltimore was evacuated briefly the afternoon of April 11 due to a small cooking appliance fire in the kitchen at Guy Fieri’s Baltimore Kitchen + Bar.  According to the Baltimore Fire Department, the fire began around 3:38 p.m. and was under control by 3:45 p.m.  The fire was extinguished before firefighters arrived on the scene.   No injuries were reported.  (4/12)

Caesars awards CEO $29.4 Million
Caesars Entertainment Corp. awarded its chief executive officer $29.4 million in compensation for 2017, the year the casino operator emerged from bankruptcy.  Mark Frissora received a $2 million salary, a $4.5 million cash bonus, $16.5 million in retention-restricted stock, a long-term cash award of $6 million and $400,000 for repriced options.  The 2017 compensation package was made public April 10 in a regulatory filing.  “Repricing options isn’t considered a best corporate practice, according to the Council of Institutional Investors, and Caesars said it plans to stop doing so as of May,” reports Alicia Ritcey of Bloomburg.   “But to enhance retention during restructuring, the compensation committee – acting without investor approval – reduced the strike price for all awards to $9.45 a share.”  Read the full article here.  (4/10)

Gwen Stefani to kick-off Vegas residency in June
Gwen Stefani will kick-off a 25-performance residency June 27 in the Zappos Theater at Planet Hollywood Las Vegas Resort & Casino.  Tickets are now on sale.  (Updated 4/15)

NCL offers 100% refund to disgruntled passengers
Norwegian Cruise Line (NCL) will refund 100 percent of the cruise fare – an increase from the original offer of 25 percent – to passengers on its Norwegian Sun Panama Canal cruise that arrived in Los Angeles March 31.  Ongoing construction during the cruise left many passengers complaining about disruption, noise and environmental pollution issues.  In a statement, NCL said: “At Norwegian Cruise Line, the travel experience, safety and satisfaction of our guests is of the utmost importance to us.   Recently Norwegian Sun underwent enhancements as part of our continuous efforts to ensure that every ship across the fleet delivers a consistently high-quality passenger experience.   While we do our utmost to minimize any impact to our guests when these enhancements are being implemented, we do recognize that during a recent sailing, we did not meet the expectations of our guests, nor our own standards, for which we truly apologize.”  (4/7)


Work to replace the escalators at Harrah's Resort
in Atlantic City has finally begun.

Caesars Windsor cancels all April reservations, events, shows
Detroit's casinos – MGM Grand Detroit, Motor City Casino Hotel and Greektown Casino-Hotel – are experiencing a short-term boost in business from Caesars Windsor’s temporary closing due to the strike.  The last strike in 2004 lasted 42 days and reportedly hurt the casino in its competition for regional market share.  It also led to the layoff of hundreds of employees.  Meanwhile businesses in downtown Windsor, taxi drivers and others are losing business do to the strike.
Due to a strike by 2,300 of its employees, Caesars Windsor is temporarily closed.  A majority of its workers – represented by Unifor Local 444 – rejected a three-year tentative agreement.

All C
olosseum shows, Total Rewards promotions, conventions, events and meetings for the remainder of April, as well as all hotel reservations are cancelled.  Shows to be rescheduled include Johnny Reid (April 6), Buddy Guy (April 13), David Foster (April 15) and Terry Fator (April 21).  Ticketholders can hold onto their tickets to be honored on the new show dates, yet to be determined.  Refunds for postponed shows will be handled through the method of purchase; however, Box Office refunds will be processed once the labor disruption is resolved and Caesars reopens.  All future Colosseum shows will remain scheduled on their original date until further notice.

Latest Update

Talks to end the strike at Caesars Windsor broke off April 18 only hours after they began.  Unifor Local 444 said last week they had a new offer to present to the casino, and the casino agreed to meet with them.  Union leaders say that the casino would not come to terms with getting any of their demands resolved.  In an emailed statement, the casino wrote, “Caesars Windsor remains disappointed that a tentative agreement, which was endorsed by the Union Bargaining Committee, was not ratified.  Today the groups met to discuss the issues but we were unable to reach a framework for an agreement.  Unfortunately, the labour disruption continues and we remain closed.”

Hotel Reservations:  Guests whose reservations have been cancelled will be contacted via email or phone call as soon as possible and the reservation will be automatically cancelled.  For more information, call (800) 991-8888 or email vipservices@caesarswindsor.com.  Reservations beyond May 1 will remain booked until further notice.

Events and Meetings:  Sales managers are proactively reaching out to event and meeting planners who have booked their event(s) to assist in reviewing their options to postpone or relocate their events.

Total Rewards Property Promotions:  Total Rewards April promotions have been postponed and will be rescheduled with future dates yet to be determined.  Total Rewards cardholders will be contacted via email, mail and the playbyTR app when new dates are available
  (Updated 4/9)

Although Ticketmaster is still showing ticket availability well into the run of Marilyn!, my guess is that INFERNO: The Fire Spectacular will be closing to make room for this new musical.  INFERNO is scheduled to run on many of the same nights at Marilyn at 8:30 and 9:30 p.m., and Marilyn begins at 7.
Monroe musical to open at Paris
Marilyn! The New Musical, an original musical based on the life of Marilyn Monroe, will open June 1 at Paris Las Vegas.  Preview performances begin May 23.  The show features 20 original musical numbers, as well as classics like Diamonds Are a Girl’s Best Friend and My Heart Belongs to Daddy.  Ruby Lewis stars as the resident Marilyn Monroe, in addition to a rotating cast of celebrity guest performers in lead and supporting roles.  For more information or to order tickets, click here.  (Updated 4/20)

Baltimore revenue continues slide
Though Maryland’s six casinos brought in more than $150 million in March – a monthly record, Horseshoe Casino Baltimore came in third behind MGM National Harbor and Live! Casino, with revenues of nearly $25 million.  MGM and Live! logged in more than $60 million; Live!, $47 million.  In other words, as other casinos’ revenue climbed in March, Horseshoe’s fell eight percent from the year before.   Revenue at Horseshoe fell three percent in February and its numbers were almost flat in January.   During the second half of 2017, the casino’s monthly revenue dropped about 20 percent on average.  (4/6)

Guy Fieri's in Philly extends hours, launches 'Social Hour'

Guy Fieri’s Philly Kitchen + Bar at Harrah's Philadelphia is now open for lunch and dinner starting at noon every Thursday.  In addition, from 4 to 6 p.m. Tuesday through Friday, Harrah’s has introduced a “Social Hour” featuring $8 wings, brisket sliders, Vegas fries, sashimi won-tacos and spinach + artichoke dip.  (4/5)


I'm not promoting this just because Joe happens to be my host at Harrah's,
but as an example to hosts around the country of how to communicate with their customers.  Joe also is great about putting "Out-of-Office" auto-replies on his email account, even for his regular days off.

Millionaire Maker Finale Rescheduled
The Millionaire Maker Finale Slot Tournament has been rescheduled for June 19 to 21 at Harrah’s Resort in Atlantic City. (4/5)

Joe's at Forum Shops to expand
Joe’s Seafood, Prime Steak and Stone Crab at the Forum Shops at Caesars Palace is expanding to add outdoor dining.  The restaurant is planning a two-story addition that will include an outdoor dining area and bar on the ground level and a second-floor patio, according to report in the Las Vegas Review-Journal.  The report was based on documents presented to the Clark County Zoning Commission.  The exterior will have a stucco finish, matching the existing exterior, and including Roman columns.  No timetable has been announced.  (4/5)

Spring ahead? Not this way!
Has Total Rewards/Caesars Entertainment gone crazy?  Have you received the Spring Ahead April bonus offer?  I've heard from 21 people so far.  Including mine, their tier "target" ranged from 25,300 to 139,600 for an average of 72,582.  (And, unlike most previous promotions, daily tier bonuses do not count toward this goal.)  Attain this during April for a 500 tier-credit bonus?  Who's doing the math in Las Vegas?

'You better watch out, you better not shout'

Adding yet another bizarre twist to this promotion – and perhaps a threat to avoid what has to be the inevitable criticism of this bonus – is No. 24 of the Terms and Conditions of the Spring Ahead Bonus Offer:

Caesars may impose penalties upon any person who gives, makes, issues, authorizes or endorses any statement or action having, or designed to have, an effect prejudicial or detrimental to the best interest of the Offer as determined by Caesars, acting in its sole and absolute discretion. This may include, without limitation, expulsion from any or all Casino properties and/or loss of the right to participate in this or any other promotion conducted by Caesars and/or the Casinos.

Has no one at Caesars Entertainment or Total Rewards heard of "Free Speech"?


And didn't anyone with at least a high school diploma review these Spring Ahead Bonus Offer Terms and Conditions?  Or an attorney?  "Participant" is singular; "their" is plural.  Better to write "Participants will receive an e-mail that will state their current Tier Credits. . . ."
  (Updated 4/10)

What a difference a couple days make

Reno Diamond Lounge closes Mondays and Tuesdays

A player onsite at Harrah's Reno emailed me that the Diamond Lounge is now closed on Mondays and Tuesdays.  To confirm I called the phone number on the Harrah's website.  Turns out it was a call center and I was told the lounge is open Monday through Friday from 5 to 8 p.m. and Saturday and Sunday from 4 to 8 p.m.  I called a second time and got the call center, but this time I asked to be connected with someone actually at the casino.  I got the same response; however, when I questioned it, this employee offered to actually check and call me back.  Twenty minutes later, yep, the lounge is closed on Mondays and Tuesdays, but those other hours are correct.  Meanwhile, using the "Contact Us" feature on the Total Rewards website, I got this response, above left:  Hours Monday through Thursday are 5 to 8 p.m., Friday is 5 to 9 p.m., and Saturday and Sunday, 1 to 9 p.m.  I wrote back to question this, but haven't gotten a response; however, I asked a friend to write using his TR account number and he got the response on the right
which I assume is now the accurate information.  (Updated 4/7)

Change to cocktail benefit at Harrah's New Orleans
The Seven Stars eight daily complimentary cocktails benefit – four for Diamond cardholders – can no longer be used at The Steakhouse in Harrah's New Orleans.  One couple found out the hard way when they ordered drinks from the bar, only to be presented with a bill.  The Steakhouse bar had previously been an option for consuming those eight free drinks.  The remaining options are The Palm Room (Diamond Lounge), the Signature Bar, the bar at The Buffet, Masquerade and HooDoo.  Once again, why aren’t players notified about these changes?  (Updated 4/3)

Unhappy half hour
A slot player at Caesars Atlantic City who tried to order a second drink through Total Touch was told by a server that complimentary cocktails are now limited to one every 30 minutes.  Caesars claims there is no such policy, but I experienced a similar policy when I was visiting Horseshoe Council Bluffs a couple years ago.  I don't know whether it's still in effect.  (Updated 4/7)

Holding on
Perhaps someone from Caesars Entertainment needs to call itself and be put on hold.  A recent call generated an “on hold” message about George Wallace who last played Las Vegas in 2014 and Taylor Hicks’ residency which ended in 2013.   There also was reference to the Improv Comedy Club at Harrah’s which closed in 2016.  (4/2)

Seven Stars
'Renewal' Events

Among the renewal gifts being given this year are a Dyson V6 Top Dog Hepa Vac, Amazon Echo, Bose SoundLink Revolve Lux Grey & Soundlink Revolve Charging Cradle, and a Dyson AM06 10" Table Fan.  [Links do not necessarily take you to examples of the exact product that's being given away.]  Choices may vary by casino and some casinos are offering a free play option.

Horseshoe Casino Baltimore
April 21

Harrah's Gulf Coast
April 21

Harrah's New Orleans

April 21

Horseshoe Tunica/Tunica Roadhouse
April 27 and 28

Lake Tahoe
May 19

Las Vegas
June 18 to 20

(Updated  4/15/18)

'Renewal' Events

Among the renewal gifts being given this year are an Amazon Echo Dot, Amazon Fire 7 Tablet with Alexa and a Fitbit Flex 2.  [Links do not necessarily take you to examples of the exact product that's being given away.]  Choices may vary by casino and some casinos are offering a free play option.

Harrah's Gulf Coast
April 20

Harrah's New Orleans

April 20

Atlantic City (Bally's, Caesars and Harrah's)
May 5

(Updated  4/13/18)