Latest News and Views About
Caesars Entertainment & Total Rewards

Updated: July 24, 2017

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Spot the error?  Apparently, no one from Caesars did.

WSOP Winner Started Online In New Jersey
A 25-year-old with an accounting degree from Temple University won more than $8.1 million as the World Series of Poker champion.  Scott Blumstein told the Associated Press he started playing poker online.  “Two weeks ago, I was just a New Jersey online grinder and nothing’s really changed,” he said.  (7/24)

If it's July, how can August be "this month"?

This is an interesting way to introduce a new restaurant.

Three Attractions Also Get Nod
TripAdvisor Recognizes 25 Total Rewards Destinations
Twenty-five Total Rewards destinations and three attractions received 2017 TripAdvisor® Certificates of Excellence.  These certificates are given only to establishments that consistently receive great traveler reviews on TripAdvisor and deliver an outstanding guest experience.  Congratulations to the following award-winning destinations:
Caesars Atlantic City
, Caesars Palace, Caesars Windsor, The Cromwell, Harrah’s Cherokee Casino Resort, Harrah’s Cherokee Valley River, Harrah’s Council Bluffs, Harrah’s Gulf Coast, Harrah’s Joliet, Harrah’s Lake Tahoe, Harrah’s Louisiana Downs, Harrah’s Metropolis, Harrah’s New Orleans, Harrah’s North Kansas City, Harrah’s Resort Southern California, Harveys Lake Tahoe, Horseshoe Baltimore, Horseshoe Bossier City, Horseshoe Council Bluffs, Horseshoe Hammond, Horseshoe Southern Indiana, Horseshoe Tunica, Nobu Hotel at Caesars Palace, Paris Las Vegas and Tunica Roadhouse.  The three Total Rewards Las Vegas attractions recognized were: Eiffel Tower Experience, High Roller and The LINQ Promenade.  In addition, the High Roller was named No. 5 on TripAdvisor’s Seasonal Attraction Index for the Top 25 Trending Attractions in the United States.  This is based on greatest increase in traveler interest and search activity, year over year, on TripAdvisor.  (7/19

I don't know who Terry Factor is, but Terry Fator puts on a terrific show.
Caesars should consider bringing him to Atlantic City.

       Do we really need to have our remaining
       Celebration Dinner
certificates listed under 
       "Dining Offers" at every casino?  It's very

       confusing and a little misleading.

"How cheap!"  "Just don't send anything."
That's been the reaction to this email many players
with birthdays in August received.  A free drink?  In Las Vegas?
And what are the chances that someone with a birthday in August
is going to be in Las Vegas – especially since it's already
the middle of July when they received it?

Fighting Chance

If you're attending the Las Vegas Seven Stars Signature Event, keep in mind that boxer Floyd Mayweather and mixed martial arts champion Conor McGregor will be unleashing their aggression in a crossover fight Aug. 26 at the T-Mobile Arena.  (7/15)

Apparently, even Total Rewards can't distinguish between Signature Events and Signature Experiences.  The Events are the four weekends in Lake Tahoe, Atlantic City, Las Vegas and New Orleans; the Signature Experiences are what you can book after earning 250,000 tier credits.

Caesars AC Regional President Leaves Company
Rick Mazer, former president of Caesars Entertainment’s Atlantic City region, has left the company.  A statement from Caesars said, “Rick served the company for 21 years in a variety of leadership roles, and on behalf of Caesars Entertainment, we thank Rick for his contributions and wish him all the best in his future endeavors.”. Mazer was appointed to the regional president position in September 2013.  Kevin Ortzman has assumed Mazer’s role overseeing Bally’s, Caesars and Harrah’s.  Ortzman has been with Caesars Entertainment for 13 years and since 2012 has served as president of Bally’s and Caesars.  Karie Hall, who came to Harrah’s Resort earlier this year from The Cromwell in Las Vegas, will continue to serve as vice president and general manager of Harrah’s.

Vegas Parking Update
Nevada residents can self-park for free for up to 24 hours, while Platinum, Diamond and Seven Stars cardholders receive complimentary valet services by using their Total Rewards card when parking.  (7/13)

Ramsay To Have Steak In Horseshoe Baltimore
Confirming today what I announced in the July Seven Stars Insider Newsletter earlier this month, Gordon Ramsay revealed in a Twitter video that he will be opening a second Gordon Ramsay Steak at Horseshoe Casino Baltimore later this year.  Ramsay's restaurant will replace Jack Binion's Steak.  His other Gordon Ramsay Steak is located at Paris Las Vegas.   In an interview with The Baltimore Sun, Ramsay said that the menu is still being fleshed out, but diners can expect signature dishes from the Las Vegas restaurant such as beef Wellington and sticky toffee pudding, as well as more seafood dishes and regional specialties.  Other menu items will include fish and chips made with local beer batter, classic British ale soup, braised beef cheeks and smoked bone marrow.   “I’m going to interject a lot more of the East Coast, fish, crabs,” he said in the interview.  ”I think it’s going to be easier sourcing from the East Coast and the surrounding waters.”  According to The Sun, his team already is on the ground scoping out the best food Baltimore has to offer and figuring out how to incorporate it in his restaurant.   “We’re like little magpies,” he said. “We’re always going in looking for glitter and finding out what’s working.”  The price point will be similar to Binion’s, but lower than Ramsay’s Las Vegas steakhouse, which averages about $70 to $80 per head, Ramsay said.  He said the new restaurant will carry a motif similar to Las Vegas, with “lots of blues, lots of whites, lots of reds,” and a wall of meat cleavers to greet guests alongside the entrance.  “I’m opposed to this kind of stuffiness that steak houses can sometimes bring,” Ramsay said.  ”It’s going to be sort of cool Britannia meets sort of hip, shabby-chic restaurant.”   It’s unclear when Binion’s will close so renovations can begin; the casino has not yet finalized the construction timeline.  (7/12)

No Smoking
Horseshoe Council Bluffs has opened a fully enclosed smoke-free slot area near the Poker Room and the 24-hour JB’s Café.  The area features slots with denominations ranging from one cent to one dollar.  (7/11)

A Real Bargain!
The $7 Combo at The Market at Harrah’s Philadelphia is a real bargain!  Half a hoagie and a bowl of soup for $7. (Soup alone is $5.)   And there’s enough for two to share.  (7/10)

Speaking Of The Market. . .
I nominate Yassah as “Employee of the Month.”  She’s one of the cashiers at The Market.  She’s professional and personable and a real joy.  (7/10)

I guess you had to be the first one in line to get
the green bean at the Harrah's Philadelphia
Diamond Lounge July 10.


The LINQ Theater in Las Vegas is now called the Mat Franco Theater in honor of its current resident magician.  I'm always a bit nervous when I see a theater being named for someone because I remember the Scintas at the Rio, Clint Holmes at Harrah's and Matt Goss at Caesars Palace.  They're all history.  (7/10)

Another Leak With No Political Ramifications

Parts of Planet Hollywood Resort & Casino were flooded July 8 when a pipe that supplies water to the sprinkler system started leaking.  The north side of the casino floor was closed after the leak was stopped, and shows that night at the Sin City Theatre and Cabaret Show Lounge were canceled.  Planet Hollywood’s hotel operations, guest services and most casino and other services were unaffected by [the] water leak.  Planet Hollywood is still searching for the cause of the leak.  (7/10)

Way [Not] To Go!
Not only is this unattended vehicle, left, parked illegally in the self-park garage at Harrah's Philadelphia. . .it's going the wrong way on a one-way/one lane thoroughfare.  And notice when you see the whole picture, right, there is an unattended police car also illegally parked right next to it.  (7/9)

Wait A Minute. . .or More Like 15
I've been keeping track of how long it takes for an operator to answer a phone call to any of Caesars toll-free numbers.  It takes an average of 10 to 15 minutes.  That doesn't count those annoying calls that force you to be transferred to some "VIP Line" when they find out you're a Seven Stars cardholder.  I finally gave up on my last call
on a Sunday night around 8 o'clock Eastern when the "on hold" time reached nearly 23 minutes.  (7/9)

Criss Cross Poker

Horseshoe Casino Baltimore is Maryland's first casino to offer Criss Cross Poker.  (7/9)
How About A Survey About Surveys?

I've lost track, but I think this is the eighth identical "host relationship survey" I've received in less than two months.  And I'm not the only one getting multiple surveys.  Hosts at Harrah's Philadelphia and probably at other properties are getting bombarded by complaints from their customers.  Isn't anyone out there listening?  Enough with these stupid surveys!  (7/9)

Free Parking
Harrah's Philadelphia is now offering complimentary valet parking for all customers Monday through Thursday, excluding holidays.  (7/7)

Above and Beyond

Caesars Entertainment Corp. has hired two executives to help the company expand beyond gambling, including licensing the Caesars and Harrah's brands to hotels that may not feature casinos.  Marco Roca, a veteran of Wyndham Worldwide Corp. and Starwood Hotels & Resorts, will join Caesars as president of global development.  Michael Daly, who worked for 15 years at General Electric Co., will serve as senior vice president for strategy and mergers and acquisitions.  (7/6)

Eat Well At Eatwell

Eatwell, a 24-hour, quick-serve dining option, has debuted at The Cromwell in Las Vegas.  Located on the northern side of the casino floor, the menu features Starbucks coffee and other hot and cold beverages.  In addition, there is an assortment of "grab-and-go" prepared sandwiches, pizza and salads, plus Danish pastries, cookies, cakes, and other desserts.  Elsewhere in the casino, nearly $1.3 million has been allocated in estimated construction costs to create a new 1,525-square-foot Race and Sports Book close to the hotel check-in desk.  Also underway is $365,000 worth of construction to upgrade and remodel the Interlude cocktail lounge.  (7/6)

Notice anything missing?  Like the date of this event?
Not Worth The Chance

"I live in New York
nearly 200 miles from Horseshoe Casino Baltimore.  Not even factoring in the tolls, depending on traffic, it would take me about four hours to drive there.  Why would I take a chance on getting a gift card (or Reward Credits) when I don't know the amount, or some 'mystery gift' of indeterminate value?" a reader shared in an email to me.  I couldn't agree more.  (7/6)

What's Next?  A Plague Of Locusts?
Horseshoe Casino Baltimore can't catch a break.  Last month they had to close several food and beverage outlets, as well as the Diamond Lounge, due to a leak on the second floor.  On July 4 a fire spread to three cars in the parking garage.  Firefighters were called around 7:23 p.m. and the fire was extinguished at 8:35 p.m.  There were no injuries reported.  (7/6)