Caesars Windsor Hotel & Casino
Caesars Windsor Hotel & Casino
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This casino is equipped with Caesars proprietary Total Touch system that allows customers to order drinks, redeem free play, check their Caesars Rewards account balances, and receive real-time offers based on play.
■ Caesars Windsor has joined a number of other Caesars Rewards casinos where you no longer have to use all your downloaded free slot play at one machine. Just remove your players card from the machine and any unused free slot play will automatically be redeposited into your bank. Free slot play offers redeemed, but not downloaded to a slot machine, expire 72 hours after redemption. Free slot play downloaded to a machine will return to your free slot play bank if you leave that machine, but will expire 24 hours after the original download if not played.
■ Unlike at most Caesars properties now, you must first go to the Caesars Rewards Center to redeem your Celebration Dinner certificate(s).
■ A $100 Celebration Dinner certificate is good for CN$100 Canadian, but a U.S.-based Caesars Rewards cardholder charging the same CN$100 using a credit card with 0 percent foreign transaction fee would find a $73.58 charge on his/her monthly statement (VISA, 12/30/18 rate). Better to use the certificates and Reward Credits at U.S. properties.
NOTE: All shows, events and deadlines are subject to postponement or cancellation due to temporary casino closings and/or safety and health measures implemented by the province.
OverviewWear comfortable walking shoes. . .this place is huge, possibly matched in size only by such casinos as Caesars Palace in Las Vegas and Horseshoe Hammond in Indiana. Located across the river from Detroit, near the exit from the United States-to-Canada tunnel, Caesars Windsor Hotel & Casino offers some challenges to U.S. residents who arrive as tourists, but it's a beautiful facility with two floors of slots and table games, a poker room, several food and beverage outlets, and a massive entertainment venue and conference center.
There is a large indoor self-parking garage, as well as valet. Both are complimentary for Seven Stars cardholders. If you self-park, and have a lot of baggage, it can be a long walk to hotel registration – especially if you find yourself accommodated in the Forum Tower.
Unlike in the United States, players as young as 19 may gamble in Canada. Also, be aware that children younger than 19 are not allowed outside the Augustus Tower. This means they may not use the pool or fitness center, or eat in any of the restaurants (other than Spago Trattoria), and must walk on the outside of the building from the self-parking garage.
The casino is open seven days a week, 24 hours a day. The entire casino is non-smoking.
The casino is equipped with Caesars proprietary Total Touch system that allows customers to order drinks and tobacco, redeem free play, check their Caesars Rewards account balances, and receive real-time offers based on play.
On the casino floor coffee and soft drinks are complimentary, but there is a charge for alcoholic beverages. Cocktails, wine and beer start at around CN$5, but, keep in mind that liquor is served in one ounce pours, wine is five ounces. Last call is 1:45 a.m., with alcoholic beverage service suspended between 2 and 11 a.m. Self-service coffee and soft drink service is available on the first floor next to the Main Cashier, and on the second floor near the Bacchus Bar, just before the exit from the casino to the Augustus Tower lobby.
ATMs (or ABMs as they're known in Canada) are located throughout the casino. You also can redeem your slot tickets, break bills and exchange currency. A limited number of self-service kiosks also will cash your slot tickets, converting your winnings to U.S. currency. (Note that the preferred exchange rate for Seven Stars cardholders is available only at the cashiers.)
Caesars Rewards CentreThe Caesars Rewards Centre is open from 8 a.m. to 2 a.m. Sunday to Thursday and 8 a.m. to 4 a.m. Fridays and Saturdays.
Food and beverage Options include Neros Steakhouse , Spago Trattoria , Legends Sports Bar , Pronto Café , Tim Hortons and the Market Buffet . While all accept Reward Credits, comp dollars cannot be used to purchase alcoholic beverages. There also is a Johnny Rockets and Augustus Coffee Express. Johnny Rockets, Spago and Tim Hortons accept Reward Credits, but at a 2:1 ratio. In addition, Caesars has opened The House Lounge , located on the main level gaming floor next to the expanded e-pit. The bar features product from such local breweries as Frank Brewing Co., Collective Brew and Founders Brewing.
Seven Stars cardholders who get vouchers to use at certain restaurants cannot get “doggie bags” if they have leftovers. (The policy regarding leftovers is a bit more flexible if your bill is more than the value of the voucher and you’ve added payment in the form of cash or Reward Credits.) The simple way around this? If you tend not to eat all your meal just bring along a couple zip-top plastic bags and/or some small resealable plastic containers.
There are two separate towers.
The Augustus Tower is the newer of the two and is nearer to hotel registration which the Forum Tower, quite a distance away, shares.
As part of the Forum Tower renovations, there no longer are dressers in the rooms, just a folding luggage rack, a long ottoman at the foot of the bed that can hold one suitcase, and two nightstands each with one small drawer.
■ Caesars Windsor has launched its Fast Cash Ticket donation program which allows guests to donate unused tickets into boxes located at Caesars Rewards, Skylink and Skybridge. All proceeds benefit the Canadian Mental Health Association Windsor-Essex County Branch.
■ The PlaySmart Centre, operated by the Responsible Gambling Council of Ontario, is located just steps from the second floor gaming area and provides an opportunity for patrons to learn about how games work, how to play responsibly, and also offers resource and referral services. Visit PlaySmart.ca for more information.
■ Follow this link to get the current currency exchange rate.
■ Caesars Windsor charges a daily resort fee of CN$10 plus tax per room. The fee covers wireless high-speed Internet access, access to health club, pool and sauna, and resort charging privileges at select on-site retailers and restaurants. “The fee is subject to change without notice. Caesars Rewards cardholders are exempt from this fee,” according to a notice the casino sent.
The Forum Tower is "adults only" – no children allowed, and is undergoing renovations which are expected to be completed by spring. Some renovated rooms already are available for occupancy. Décor in both towers is similar; the style classic, but contemporary. You'll see touches of the ancient Rome theme, but it's not overwhelming. Cream colors and light grays make for an inviting and airy environment. Preferred rooms in the Augustus Tower overlook downtown Detroit and the river separating the United States and Canada. Bay rooms are particularly nice, with floor-to-ceiling windows, and a spacious living/sleeping area. All rooms have refrigerators and coffee-makers, but bathrooms are a little on the small side.
There is a spa (see below), pool and fitness center in the Forum Tower. The pool and fitness center are complimentary for all hotel guests. Use your room key for access.
The Spa by Windsor Arms
The Spa by Windsor Arms
is a full-service health, wellness and beauty spa located on the second floor of the Forum Tower. Guests can experience individualized Eastern and Western treatments featuring organic and pure serums, oils and applications, as well as a “calming and relaxing atmosphere, with trained therapists, in the luscious surroundings of [the] spa,” according to the Caesars website. Seven Stars cardholders are eligible for a 20 percent discount on all services. Note, though, that, while Reward Credits are accepted, it’s at a 2:1 ratio. In addition, cash/credit card purchases do not earn Reward Credits as they do at other Caesars outlets. ARIIUS Nightclub ARIIUS, an upscale, premium nightclub, offers “a world-class Vegas experience – the first of its kind in Windsor,” according to the Caesars Windsor website. Located in the former VIP Table Games area, steps from the Skybridge and across from Caesars Essentials gift shop, according to the site, “ARIIUS brings a level of sophistication and intrigue along with boundless fun and excitement to Windsor’s entertainment landscape.” ARIIUS is open Fridays and Saturdays from 9 p.m. to 2 a.m. The nightclub also will be available for private corporate and personal functions during non-operating hours. Tier Benefits Caesars Rewards cardholder privileges are available before 10 p.m. and subject to availability. Cardholder must have a valid Caesars Rewards card and photo I.D. Tier benefits available once per night and guests must arrive with cardholder. Dress code policies are enforced. Visit the ARIIUS website for details. Tier benefits are not valid during special events, e.g., New Year’s Eve, featured DJs or special guest events. The Colosseum
is Caesars entertainment venue. Be mindful of enhanced security screenings. All guests are subject to a walk-through metal detector and all personal belongings are subject to inspection. Prohibited items either must be returned to the owner’s vehicle or hotel room, or discarded. Security screenings begin 90 minutes prior to show time. While screening is voluntary, Caesars has the right to deny entry to guests who do not comply and refunds will not be issued. Click here for complete details.
Special Seven Stars benefits
U.S.-based Seven Stars cardholders get a preferred exchange rate, but only at the Main Cashier, or at the cashier in the Poker Room on the second floor.
There are dedicated lines at hotel registration, Caesars Rewards and the buffet.
Neros Steakhouse and Legends offer a complimentary amuse bouche (small appetizer) to diners who show their Seven Stars card. The Laurel Lounge (formerly called the Diamond Lounge) also has a dedicated line and other special benefits (see more on this below ). Seven Stars Lounge There is no Seven Stars Lounge, but a large Laurel Lounge features a buffet which offers selection of soups, salads, cheeses, crudité, wraps and dessert. Alcoholic beverages are available for purchase. The lounge is located on the lower level adjacent to the Market Buffet. There are reserved tables for Seven Stars cardholders, as well as a menu which offers a special hot entrée and sandwich, as well as a dessert not available on the buffet. While there is no charge for a Seven Stars cardholder (and up to three guests) or a Diamond Elite cardholder (and up to one guest), a Seven Stars or Diamond Companion cardholder – unless otherwise qualified by his/her own play – receives complimentary access to the lounge only once a day and may not bring a guest. Note that there is a 1,000 Reward Credit charge per person for Diamond cardholders who earned less than 25,000 tier credits last year or year-to-date. This is a per entry charge and the cardholder may bring up to one guest during each visit. Diamond Plus cardholders are allowed one complimentary entry per day, and may bring up to one guest at no charge. Subsequent visits on the same day are 1,000 Reward Credits per person. Current hours (subject to change) are Friday: 3 to 11 p.m. Saturday: Noon to 11 p.m. Sunday: Noon to 8 p.m.
Should you choose this for your Annual Retreat?
■ Caesars offers guests a $5 daily credit if they decline house-keeping services (except on the day they’re checking out). Overnight guests who wish to participate must hang the card, above, on their door before 2 a.m.
It's quite a distance from Detroit Metropolitan Airport, and even the Detroit City Airport, but it's certainly a possibility. With Canadian law limiting the use of comp dollars to food and non-alcoholic beverage purchases, it might be difficult to use your entire $500 folio credit. For U.S. citizens, currency conversion can be a bit of a hassle. Places to visit and activities outside the casino include wineries, hiking Point Pelee Park, Pelee Island (winery and bicycling), and bicycling along the river.
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Cal the Ontario Problem Gambling Helpline: (866) 531-2600.
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