Horseshoe Casino Cleveland

Pitching horseshoes has taken on a whole new meaning in Cleveland – a least at the Horseshoe Casino. The Horseshoe sign and large horseshoe at the top of the building above the parking garage walkway over Ontario Street have been removed. “It's the very first sign to come down,” said spokeswoman Shannon Mortland. “We will take everything down then wait for the transition and put up the Jack [Entertainment] signs.” [Jack Entertainment, formerly known as Rock Gaming, now manages and operates the Horseshoes in Cleveland and Cincinnati, as well as ThistleDown Racino.] Horseshoes and horse references throughout the four floors of the casino and the exterior will be removed also. The former Horseshoe sign will be replaced by a 750-square-foot sign that includes a vertical “JACK” with “Casino” below it. The white letters will have red on the edges and be backlit. A sign facing Public Square will be more subtle. The dark awnings with horseshoes on the first floor windows will be replaced with red awnings with white “JACK Casino.”

Horseshoe Casino Cleveland is located in the historic Higbee Building in downtown Cleveland. (Those familiar with the film A Christmas Story might recognize the store as the setting where Ralphie asks Santa for a Red Ryder BB gun.) The 96,000 square-foot casino has four floors and features approximately 2,100 slot machines, 65 table games and a 30-table World Series of Poker room. By Ohio law, the entire casino is smoke-free.

Seven Stars cardholders qualify for complimentary rooms – subject to availability – at each of these hotels. The comp includes valet parking, Internet service and up to three in-room movies daily.

Dining Options

Because the casino is located in the heart of downtown Cleveland, and already there are many fine dining options, the only choices in the casino are The Spread Buffet (located in the basement), the Doubledown Cafe at the Welcome Centre in the Collection Auto Group Centre near the Welcome Centre, or a Food Court with the following outlets:

All of the above accept Reward Credits (comp dollars) on a 1:1 basis, using the Quick Rewards system.

Several restaurants in downtown Cleveland will accept Total Rewards credits, but you first must visit VIP Services on the third floor of the casino to exchange your Reward Credits for a comp (200 Reward Credits = $1, except Muse in the Ritz-Carlton which accepts comps on a 1:1 basis). Take that comp to any of the following restaurants: Bo Loong, Corner Alley, Crossroads at House of Blues, Foundation Room, Hyde Park Prime Steakhouse, Johnny's Morton's, Muse, Pho Thang Cafe, Pickwick & Frog, Osteria, Otani, Saigon, Siam Cafe, Taza and XO Prime Steaks.

Comp dollars are not supposed to be used for alcoholic beverages, but some restaurants "look the other way" and accept them for your entire check – just don't count on it. Also, don't get a comp for more than you expect to spend, because any remaining amount will not be returned to your account.

Special Seven Stars Benefits

Seven Stars, Diamond and Platinum cardholders receive complimentary valet and self-parking across the street in a 1,300-space garage, right. [There is a "skywalk" which will take you directly to the second floor of the casino without going outdoors.] All others must play slots for at least 30 minutes and earn 15 tier points, or play one hour on a table game. If you don’t meet those requirements, parking rates will vary based on city events. Standard daily rates are: 0-1 Hour = $12, 1-2 Hours = $15, 2-4 Hours = $18, 4-6 Hours = $22, 6-24 Hours = $30, Daily Max = $30. Parking rates will increase if there are special events going on. The Special Event Rate is $45; if multiple events are taking place, the cost is $60.

Insider Tip

Seven Stars Lounge