TIPS & IDEAS
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NEWS ABOUT NON-CAESARS PROPERTIES
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Why This Web Site?
Although Seven Stars Insider has absolutely no connection or affiliation with Caesars Entertainment Corp. or Total Rewards®, it was created to provide much needed information about the Seven Stars program. Ask many Seven Stars cardholders and they will admit they most likely learned more about the program and its benefits from another Seven Stars cardholder. Too many hosts and other employees are woefully undereducated about the program and its benefits. Since the site was launched, even several Caesars employees (who obviously wish to remain anonymous) claim they have learned more from this Web site than from Caesars itself. Seven Stars cardholders, as well as Caesars players in general, say they appreciate the objective opinions, tips and other information the site contains. Even several travel agents who send many clients to Las Vegas (and other locations featured here) say they find value in the comments shared on the site.
NOTE: Because much of the information about individual casinos (see left) comes from various sources, if anyone sees incorrect or out-of-date information, please e-mail email@example.com.
Seven Stars – The Basics
Seven Stars is the highest tier level in Caesars Entertainment Corporation's Total Rewards® program, requiring 150,000 or more tier credits in a calendar year. Seven Stars is preceded by Diamond, Platinum and Gold. Diamond cardholders are required to earn 15,000 to 149,999 tier credits in a calendar year; Platinum, 5,000 to 14,999 tier credits; Gold is the entry-level card available to anyone eligible who signs up. Starting in 2013 Caesars began to recognize those Diamond cardholders who played more than the minimum, but not enough to achieve Seven Stars. In 2014, Diamond Aspiration Level 1 is achieved at 40,000 tier credits and Diamond Aspiration Level 2 at 80,000. To learn more about this, click here. To view more information about Seven Stars, click here.
As an enhancement to encourage greater play during a "promotional day" (generally, 6 a.m. to 5:59 a.m. the next; however, check with your local casino because some use a different schedule), Total Rewards introduced Bonus Tier Credits:
Ask your hosts to change their voicemail during vacations and on their days off. Also, ask them to post their regular work schedules as part of the signature block on their outgoing e-mails. In addition, when they will be away for extended periods, remind them to set-up the "Out-of-Office Reply" feature on their e-mail programs. There is nothing more frustrating than leaving a phone message or sending an e-mail, only to find out a week (or more!) later that they were on vacation. Be sure, too, that you have an alternate contact at each property where you have a host.
Note, though, that while tier credits are earned during a calendar year (January 1 through December 31), tier benefits are available April 1 through March 31 each year. (One exception is the Seven Stars Experiences; some take place after March 31, 2015, but must be reserved and redeemed by that date.) Note, too, that a Diamond cardholder earning Seven Stars status, say, in August, would be eligible for all the Seven Stars benefits – including the annual trip and celebratory dinner – through March 31 of the following year, plus a full year's worth of benefits starting the next day and continuing through March 31 of the following year.
Just earning 150,000 tier credits in a calendar year does not automatically grant you Seven Stars status. You must be invited to join! Also, once you achieve 150,000 credits, it can take a couple weeks to get your credentials. The reason for the delay is that Caesars checks to make sure you don't have any outstanding financial obligations to the company, and that you don't have any complaints for disruptive behavior.
Other than the system-wide benefits – complimentary rooms, priority check-in and extended late check-out, annual trip (including up a $1,200 airfare credit – minus a $10 to $25 fee per ticket), hotel accommodations for four nights, transportation to and from the destination airport, and $500 credit toward food and beverage (at some casinos, alcoholic beverages are excluded), an annual gift, $500 celebratory dinner, annual cruise, Companion Card, Signature Events, and special rewards offers – many casinos, hotels and spas throughout the country offer site-specific additional benefits. To see which casinos offer these click here. NOTE: Not every property offers complimentary Internet, in-room movies and video games. New Orleans, for example, limits you to two films per day; at Harrah's Southern California Resort, Seven Stars cardholders get a $50 per day "media credit" which can be used for Internet access or in-room movies. If these services are of value to you, ask at check-in what the policy is.
Caesars marketing efforts to the contrary, Seven Stars cardholders who want the best treatment (at their tier level) are still better off staying and playing at one property, or, if applicable, at least one property in each of Caesars two major "hubs" – Atlantic City and Las Vegas. Those who travel a great deal and play at different Caesars properties around the country will find themselves besieged with offers from those properties after one visit – even though they may never intend, or have the opportunity, to visit them again. Meanwhile, special offers from casinos they may play at more frequently, slowly disappear.
Seven Stars 'Signature Experiences'
In 2014, Seven Stars cardholders will earn one Experience Credit for every 50,000 tier credits they earn after reaching 150,000. These Credits can be used to book one or more Seven Stars Signature Experiences, but even though some Experiences take place after March 31, 2015, they still must be redeemed and reserved by that date.
Seven Stars 'Signature Events'
Rather than two or three events open to all Seven Stars cardholders, in 2014 Caesars offered a choice of cruises, or two weekend events at Lake Tahoe or in Las Vegas. All of these events have been completed.
Seven Stars Companion Card
Even several years after it was introduced, some properties still don't understand what the Companion Card is. At a minimum, among other benefits, the card entitles the designated individual (who does not need to be a player, but must register for a Total Rewards® card) to Seven Stars/Diamond/VIP hotel check-in; jumping to the head of the line (behind any other Seven Stars members already in line, of course) at restaurants, gift giveaways, etc.; and admittance to Diamond and Seven Stars Lounges – restrictions may apply. If anyone tells your companion otherwise, have him/her ask for a manager or casino host. Note, too, that the companion does not need to be a legally recognized spouse; it can be a friend, relative, same-sex legally recognized partner, etc.
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Neither Seven Stars Insider nor http://www.sevenstarsinsider.com is affiliated in any way with Caesars License Company, LLC or Total Rewards®.