Harrah’s New Orleans has ended its relationship with the Besh Restaurant Group (BRG) in the wake of allegations of sexual harassment from 25 current and former BRG employees.  [No sources who spoke to the NOLA.com | The Times-Picayune investigative team that broke the story reported incidences of sexual harassment at Besh Steak.]  Caesars Entertainment Regional President and Harrah’s General Manager Dan Real made the announcement in a statement Oct. 22, noting that the staff of Besh Steak – located just off the casino floor – worked for Harrah's and not BRG. “Harrah’s New Orleans maintains a robust human resources department and processes, including a toll-free anonymous ethics and compliance hotline which allows employees to report concerns and allegations," Real said. The steakhouse remains open and is now called BH Steak.  NOLA.com | The Times-Picayune published an article Oct. 21 quoting current and former BRG employees who claimed they were victims of sexual harassment.  Click here to read the online article
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Updated: 10/28/17
Harrah's New Orleans

(click any image to enlarge)

 
Hotel Overview
Harrah's New Orleans is the "Ritz Carlton"/"Four Seasons" of the Caesars hotel chain.  And, unlike most casino hotels, this is a stand-alone property.  To get to the casino, you need to walk across the street or take the underground passageway accessed through a courtyard to another building.

Insider Tip

While Seven Stars and Diamond cardholders are exempt, Harrah's charges a daily Resort Fee of $14.99 plus tax. The fee includes complimentary WiFi for up to two devices, unlimited daily phone calls and access to the fitness center for two guests per room per day. You can use Reward Credits to pay this fee.

There is not always a separate Seven Stars check-in, but generally there is an employee in the lobby who will direct you to the next available clerk. Front desk clerks are attired in crisply contemporary brown suits, and are extremely professional. The enthusiastic greeting guests receive when they walk in or walk out would be almost cloying if it weren't so sincere. These folks actually seem like they're happy and proud to have you as their guest! The concierge staff is as professional and knowledgeable as the finest concierges in any four- or five-star hotel.

Valet or self-parking in a convenient garage adjacent to the hotel is complimentary for Seven Stars guests, though there is no sign indicating such at the hotel entrance.  The parking garage is around the corner from the hotel
.

The only amenity the hotel really could use is a first-class spa.  However, there is a small fitness center, accessible with your room key.

Insider Tip

You no longer have to use all your free slot play at one machine. Let’s say you download $50, have a big win and decide your machine isn’t going to hit again for a while. You’re no longer stuck playing the balance of what you downloaded. Simply remove your Total Rewards card from the machine, and any unused free slot play will automatically be re-deposited back into your bank. Caesars casinos in Baltimore, Hammond, Phoenix and Tunica – and perhaps others – are among those with similar policies.

Insider Tip

As far as I can determine Harrah’s New Orleans is the only casino that will allow you to redeem Reward Credits (2:1) to reimburse you for your airfare. Go to VIP Services in the High Limit area to process your request.

Hotel Guestrooms
Guestrooms are large and include a coffee-maker and small refrigerator. There are lovely views of the city or river from every direction. The corner suites are particularly large and comfortable, and include a sitting area the size of most standard rooms. They're furnished with a table and four chairs, a flat screen TV (even larger than the one in the bedroom), a large curved sectional sofa, a comfortable chair, and wet bar. The bedroom closet contains robes for use during your stay, and the large bathroom has double sinks, a shower, bathtub, and separate private toilet. While newspapers are not delivered each day, and there is no gift shop, ask at the Concierge desk and you can get a complimentary paper (subject to availability).


Insider Tip




Three "smoker friendly" outdoor gaming areas are open at Harrah's.  One is located by the Casino Valet entrance, another is located next to the food court, and the third is located on S. Peters Street.  The outdoor slots were added for the convenience and benefit of gamblers who smoke.  In January 2015 the New Orleans City Council passed a ban on smoking in casinos.  The ban went into effect April 22, 2015.  Just like indoors, there is slot service, beverage service, TVs and music.  To make things even more comfortable, Harrah's has the ability to pump cool air through the slot bases when it's warm outside and they have added heat lamps to the area to warm things up when it gets a little chilly.

Casino Overview
The large casino is very atmospheric.  However, it's very dark to give the feeling that you're outdoors at night.  Periodically in the evening a colorfully costumed band parades through the facility playing dixieland jazz.  The casino offers all the standard table games and the usual slots.

Dealers, slot attendants and servers all are extremely friendly and helpful.
 
The casino is equipped with Caesars proprietary Total Touch system that allows customers to order drinks, redeem free play, check their Total Rewards account balances, and receive real-time offers based on play.
 
If you require host service, there is a desk in the High Limit table games area.

Harrah’s Signature Bar is located on the casino floor next to the Poydras Street entrance. The bar features specialty cocktails and top-shelf liquors paired with fine cigars. In addition, you’ll find 11 video poker machines and six 40-inch televisions lining the bar.

Insider Tip

Federally-taxable jackpots of $1,200 or more also are subject to a mandatory six percent Louisiana state income tax – withheld even if you are not a Louisiana resident. Nonresidents must file a Louisiana state income tax form in order to recoup this, probably not worth the time and expense unless you have substantial winnings in a calendar year.

Special Seven Stars Benefits*
The concierge will print your airline boarding pass and check you in online, if applicable.
 
Seven Stars cardholders and their guests receive a $1 discount on breakfast, lunch and brunch buffets, and $2 off dinner.  In addition, Seven Stars cardholders and their guests receive coupons good for a complimentary beer or glass of house wine.

Seven Stars Lounge
There is no Seven Stars Lounge, but there is a Diamond Lounge, right, located in the High Limits table games area.  Look for the Palm Room – there is no sign indicating it's the Diamond Lounge.

Seven Stars cardholders do not get priority entrance and may bring up to three guests; Diamond cardholders may bring one guest.  Seven Stars companion cardholders may be admitted, but unless they are Diamond cardholders in their own right, they will not be served any alcoholic beverages or food.
https://sites.google.com/site/sevenstarsinsider/harrah'sneworleans/Palm%20Menu%2012-16.jpg

Guests order food from a printed menu (see sample).  Seven Stars cardholders are limited to eight cocktails and four menu items per party
Diamond cardholders are limited to four cocktails and two menu items per party Additional plates are $8 each.

Here are the current hours (subject to change):
Monday - Thursday: 4 to 10 p.m.
Friday - Saturday: 4 p.m. to midnight
Sunday: Noon to 8 p.m.
Alternatively, you can use some of your drinks in the Palm Room at one of the bars in the casino, or even Manning's next door.  For example a Seven Stars cardholder and a guest may each have four cocktails in the Diamond Lounge, then one each at the Signature Bar, and still have two more in the "bank".  A couple where one is Seven Stars and the other is Diamond would have 12 cocktails a day available to them.  Two Seven Stars cardholders would have 16 drinks available during a gaming day.

https://sites.google.com/site/sevenstarsinsider/harrah'sneworleans/Uniquely%20NOLA.jpg


In place of The Gift Box, Harrah's has opened Uniquely NOLA – products, clothing and memorabilia unique to New Orleans.  Use your comp dollars, or pay cash and take advantage of your tier status discounts.

Should You Choose This For Your Annual Retreat?
If you've never been to New Orleans, or are a real fan of the this city, this is the place to go

Insider Tip

Both Gordon Biersch and Grand Isle Seafood Restaurant will allow you to charge meals (but not any gratuity) to your hotel room if you're staying at Harrah’s.  They also accept Quick Rewards; however, Reward Credits are accepted at 2:1.

Ruth's Chris Steak House has a location in the hotel, and Gordon Biersch and Grand Isle Seafood Restaurant across the street accept Reward Credits, but at a 2:1 ratio meaning 2,000 Reward Credits = $10 instead of the usual $20.  Acme Oyster House in the casino accepts Reward Credits, but also at a 2:1 ratio.

Insider Tip

Harrah’s partners with certain area restaurants, attractions and services. Using Reward Credits at these partners is at a ratio of 2:1 and players must obtain vouchers in advance. If you’re interested in the program, visit VIP Services in the High Limits area.  Download a copy by clicking here.
In terms of other dining options:  BH Steak and the Buffet at Harrah's is located in the casino and Manning's Eat-Drink-Cheer is located on Fulton Street outside the hotel.  (Don't just write-off Manning's as a typical sports bar.   Go for lunch or dinner during the week and you might be surprised at the excellent quality of the food and its diverse offerings.)  Reward Credits are accepted 1:1.  You can pay directly with your Total Rewards card or sign the charge to your room if you're staying at Harrah's.

In addition, look for the Cafes on Canal (Starbucks, Fuddrucker's and McAlister's Select) in the casino, all of which accept Quick Rewards®
(but at 2:1).  You cannot sign charges from any of these outlets to your room, though.

For a quick breakfast snack or beverage, try 501 Coffee just inside the entrance to the passageway leading from the garage to the casino.  It's open daily from 6 to 11 a.m.  For sandwiches, desserts, snacks and non-alcoholic beverages, try 2geauXpress next to Besh Steak.  It opens at 2 p.m., closing at 2 a.m. Fridays and Saturdays; midnight all other days.  Next to the Poker Room is Lucky Dogs hot dog stand.  Royal Noodle Bar is open every weekend.  On Friday, Saturday and Sunday from 10 p.m. to 2 a.m., guests can enjoy authentic Asian specialties including Beef Pho and Seafood Ramen from the noodle cart located within The Buffet.  The information on Harrah’s Web site, right, is a little confusing. Reward Credits are accepted at each of these locations 1:1.

 

Unlike other locales, Caesars adds 50,000 Reward Credits to your account, rather than giving you a $500 credit to your hotel folio.  The advantage here is that you don't have to use all of them while you're there.

Insider Tip

Did you know that there’s a bowling alley just steps from the hotel and casino at Harrah’s New Orleans?   Fulton Street Alley is actually more than a 12-lane bowling facility.   Inside you’ll find a bar and restaurant featuring craft cocktails and a Southern American-influenced menu.  Moreover, you can use your Reward Credits (at 2:1) to cover your bill. Check it out here.


 

 

*subject to change, revision or cancellation



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