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Wear comfortable walking shoes. . .this place is huge, possibly matched in size only by such casinos as Caesars Palace in Las Vegas and Horseshoe Hammond in Indiana. Located across the river from Detroit, near the exit from the United States-to-Canada tunnel, Caesars Windsor offers some challenges to U.S. residents who arrive as tourists, but it's a beautiful facility with two floors of slots and table games, a poker room, several food and beverage outlets, and a massive entertainment venue and conference center.
There is a large indoor self-parking garage, as well as valet. Both are complimentary for Seven Stars cardholders. If you self-park, and have a lot of baggage, it can be a long walk to hotel registration – especially if you find yourself accommodated in the Forum Tower.
Unlike in the United States, players as young as 19 may gamble in Canada. Also, be aware that children younger than 19 are not allowed outside the Augustus Tower. This means they may not use the pool or fitness center, or eat in any of the restaurants (other than the Taza Mediterranean Grill), and must walk on the outside of the building from the self-parking garage.
The casino is open seven days a week, 24 hours a day. The entire casino is non-smoking.
The casino is equipped with Caesars proprietary Total Touch system that allows customers to order drinks and tobacco, redeem free play, check their Total Rewards account balances, and receive real-time offers based on play.
On the casino floor coffee and soft drinks are complimentary, but there is a charge for alcoholic beverages. Cocktails, wine and beer start at around CN$5, but, keep in mind that liquor is served in one ounce pours, wine is five ounces. Last call is 1:45 a.m., with alcoholic beverage service suspended between 2 and 11 a.m. Self-service coffee and soft drink service is available on the first floor next to the Main Cashier, and on the second floor near the Bacchus Bar, just before the exit from the casino to the Augustus Tower lobby.
ATMs (or ABMs as they're known in Canada) are located throughout the casino. You also can redeem your slot tickets, break bills and exchange currency. A limited number of self-service kiosks also will cash your slot tickets, converting your winnings to U.S. currency. (Note that the preferred exchange rate for Seven Stars cardholders is available only at the cashiers.)
There are two separate towers.
The Augustus Tower is the newer of the two and is nearer to hotel registration which the Forum Tower, quite a distance away, shares.
The Forum Tower is "adults only" – no children allowed.
Décor in both towers is similar, and both towers, as well as all public spaces in the casino, look very fresh. The decorating style is classic, but contemporary. You'll see touches of the ancient Rome theme, but it's not overwhelming. Cream colors and light grays make for an inviting and airy environment.
Preferred rooms in the Augustus Tower overlook downtown Detroit and the river separating the United States and Canada. Bay rooms are particularly nice, with floor-to-ceiling windows, and a spacious living/sleeping area. All rooms have refrigerators and coffee-makers, but bathrooms are a little on the small side.
There is a spa (see below), pool and fitness center in the Forum Tower. The pool and fitness center are complimentary for all hotel guests. Use your room key for access.
The Spa by Windsor Arms
The Spa by Windsor Arms is a full-service health, wellness and beauty spa located on the second floor of the Forum Tower.
Guests can experience individualized Eastern and Western treatments featuring organic and pure serums, oils and applications, as well as a “calming and relaxing atmosphere, with trained therapists, in the luscious surroundings of [the] spa,” according to the Caesars Web site.
Seven Stars cardholders are eligible for a 20 percent discount on all services.
Note, though, that, while Reward Credits are accepted, it’s at a 2:1 ratio. In addition, cash/credit card purchases do not earn Reward Credits as they do at other Caesars outlets.
Seven Stars Lounge
ARIIUS, an upscale, premium nightclub, offers “a world-class Vegas experience – the first of its kind in Windsor,” according to the Caesars Windsor Web site. Located in the former VIP Table Games area, steps from the Skybridge and across from Caesars Essentials gift shop, according to the site, “ARIIUS brings a level of sophistication and intrigue along with boundless fun and excitement to Windsor’s entertainment landscape.” ARIIUS is open Fridays and Saturdays from 9 p.m. to 2 a.m. The nightclub also will be available for private corporate and personal functions during non-operating hours.
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Total Rewards member privileges are available before 10 p.m. and subject to availability.
Cardholder must have a valid Total Rewards card and photo I.D.
Tier benefits available once per night and guests must arrive with cardholder.
Dress code policies enforced. Visit the ARIIUS Web site for details.
Tier benefits are not valid during special events, e.g., New Year’s Eve, featured DJs or special guest events.
Special Seven Stars Benefits
U.S.-based Seven Stars cardholders get a preferred exchange rate, but only at the Main Cashier, or at the cashier in the Poker Room on the second floor.
- There are dedicated lines at hotel registration, Total Rewards and the buffet.
- The Diamond Lounge also has a dedicated line and other special benefits (see more on this below).
There is no Seven Stars Lounge, but a large Diamond Lounge features a small buffet which offers a soup, salad, selection of sandwiches, a hot entrée, a daily vegetable and starch selection, a cheese plate, crudite and dip, and an assortment of fresh fruit and desserts. There's a full bar with limited seating, but alcoholic beverages are not complimentary.
The lounge is located adjacent to the buffet below ground level.
There are reserved tables for Seven Stars cardholders, as well as a menu which offers a special hot entrée and sandwich, as well as a dessert not available on the buffet.
While there is no charge for a Seven Stars cardholder and up to three guests, a Seven Stars or Diamond Companion cardholder – unless otherwise qualified by his/her own play – receives complimentary access to the lounge only once a day and may not bring a guest. Note that there is a 1,000 Reward Credit charge per person for Diamond cardholders who earned 15,000-24,999 tier credits last year. This is a per entry charge and the cardholder may bring up to one guest during each visit. Diamond cardholders who earned 25,000 tier credits last year or year-to-date are allowed one complimentary entry per day, and may bring up to one guest at no charge. Subsequent visits on the same day are 1,000 Reward Credits per person.
Current hours (subject to change) are
Friday: 3 to 11 p.m.
Saturday: Noon to 11 p.m.
Sunday: Noon to 8 p.m.
Should You Choose Caesars For Your Annual Retreat?
It's quite a distance from Detroit Metropolitan Airport, and even the Detroit City Airport, but it's certainly a possibility. With Canadian law limiting the use of comp dollars to food and non-alcoholic beverage purchases, it might be difficult to use your entire $500 folio credit. For U.S. citizens, currency conversion can be a bit of a hassle.
Gambling problem? Seven Stars Insider® promotes responsible gambling. Call 1-800-GAMBLER.
Neither Seven Stars Insider nor http://www.sevenstarsinsider.com is affiliated in any way with Caesars License Company, LLC or Total Rewards®.