Updated: 2/6/17
FAQs (answers to your common questions)

NOTE: These are not "official" answers. Please consult a host or use the "Contact Us" feature on the Total Rewards Web site under FAQs.

Annual Gift
How do I claim my annual Seven Stars gift?
  There no longer is an annual gift.  In 2015 it was "replaced" with a gift (Galaxy Tablet) given out at whichever casino's Seven Stars renewal event you were invited to.  This practice continues in 2017 with a Samsung 9.6 16GB Tablet.



Aspirations Levels 1 and 2


I earned 150,000 tier credits by November 2016 so I am Seven Stars through January 31, 2018, but my host tells me I don't get the $100 Diamond dinner or the Level 1 and 2 Aspirations trips.  Is this really the case?  There are two different answers to this question depending on when you first made Seven Stars.  Like Seven Stars benefits, Diamond benefits are earned one year and available to you the next.  While I am currently Seven Stars, I've earned more than 15,000 tier credits so far this year but I can't claim a $100 dinner.  I have to wait until February 1, 2018.  However, if I earn 150,000 or more tier credits again by the end of the year, I will get the $500 dinner (actually five $100 certificates), but not the $100 dinner.   If you went into 2016 as a Diamond based on your play in 2015 then, yes, you could have claimed a $100 dinner beginning Feb. 1, 2016, but if you began 2016 as Seven Stars, you cannot.  In terms of Aspirations benefits, those benefits are available immediately whether you are Diamond or Seven Stars and must be completed by June 30 of the following year, so once you hit 40,000 and 80,000 you can book those trips.  What's confusing is that Caesars is running two parallel programs. . .some with benefits available to you immediately, e.g., Aspirations Levels 1 and 2, and others for which you have to wait until the new program year (which begins February 1) to use.  What also throws a wrench into the gears is that the first time you reach Diamond or Seven Stars you essentially get two sets of benefits, one that's available to you right away, and another that begins with the new program year.  Specifically, if you're already Diamond or Seven Stars going into 2017, just because you reach 15,000 tier credits you cannot claim any $100 dinner until February 1, 2018.  For one thing, there is no Diamond $100 dinner if you are Seven Stars.  That's a benefit exclusively for those who earned 15,000 or more tier credits, but less than 150,000 tier credits in 2016.  Since you obviously earned more than 150,000 tier credits last year you get the $500 dinner (five $100 certificates to use in any combination you want).  (There is a $100 folio credit associated with the Level 1 Aspirations trip, but you must be booked under that offer.)  In terms of the 40,000 and 80,000 benefits, yes, you get those.  However, you must have booked those trips by Jan. 31, 2017, and complete them by June 30, 2017. Tell your host to check out the rules published on the Total Rewards website.

I am a first-time Seven Stars cardholder (through January 31, 2018).  I already have earned 90,000 tier credits in 2017.  Am I also eligible for Aspirationd Level 1 and 2 benefits?
  Yes.


I called a host at Caesars Windsor yesterday and wanted to book four nights. She said one of the nights I wanted was sold out. Without asking me she used my Level 1 to secure the reservation. If I use my Level 1 at Windsor does that mean I am giving up the High Roller tickets that are part of Level 1?
  The High Roller tickets for Level 1 and 2 are totally separate from any hotel stay. You just have to physically be in Vegas to claim them.



Atlantis Trip
Can I combine my Annual Retreat benefits with the Atlantis offer?  No, you're on your own to get to the Bahamas and Atlantis.  The retreat must be taken to a city where there is a Total Rewards casino
.

I already have more than 150,000 tier credits and just reviewed the Level 1 and 2 benefits. Both mention the Atlantis stay. Does that mean I can do the Atlantis stay three times?
  No, just once, but since you're already Seven Stars you’ll get the most benefits based on that status.



Companion Card
Does the Companion cardholder get Resort Fees waived?  Only if your companion has his/her own Diamond card. The Resort Fee waiver is based on the tier status of the person in whose name the room is booked.

Can Companion cardholders get an upgraded hotel room when they are not with their Seven Stars cardholder?  How about a free room without their Seven Stars cardholder?   Upgrades and free rooms are available to Companion cardholders based on their own status and play.   The Companion card simply gets someone to the head of the line for check-in, giveaways, restaurant admission, Diamond/Seven Stars Lounge admission, etc.



'Home Casino'
Harrah's Philadelphia is the Caesars property closest to my home and the property I visit most frequently.  However, by far, the bulk of my play is at Harrah's New Orleans.  I made one trip to New Orleans last year and earned about 75,000 tier credits (including bonuses).  I've also made 10 to 12 trips to Harrah's Philadelphia last year, but only earned about 4,000 tier credits.  This is the sentence from the 2017 Seven Stars Rules & Regulations that gives me pause:  "Retreat must be taken outside of the region where the Seven Stars guest plays most.  I want to use my 2017 Seven Stars Annual Retreat to return to New Orleans, but I'm not sure if I play "most" there or Philadelphia.  What's your take on this?  "Where you play most" is defined by Caesars/Total Rewards as the casino you visit most not where you spend the most money or earn the most tier credits.   I'm in a similar situation.  One person I know lives 15 minutes from Harrah's Philadelphia.  Because they're always sending him free play offers, gift offers, etc., "technically" he visits that casino most, but drops most of his money in Atlantic City.   I know of other similar situations one of which is someone who lives very close to Harrah's Cherokee, but rarely visits there.   Instead she takes a lot of junkets to Atlantic City as a "free" way to visit her sister who lives in New Jersey.  Consequently, she is coded to Atlantic City.



Resort Fees

Does the Companion cardholder get Resort Fees waived?  Only if your companion has his/her own Diamond card. The Resort Fee waiver is based on the tier status of the person in whose name the room is booked.



Signature Events

Can you attend the Signature Event in the city that’s also your “home casino”?  Yes, that restriction applies only to your Annual Retreat.

Can you attend more than one Signature Event?  No, unless you earned 500,000 or more tier credits last year.